Contact Us
FAQs
Find answers to commonly asked questions to help with your inquiries.
Give us a call or use our online shopping platform within this website to place an order! If you have any questions outside of this FAQ, feel free to call us or use our contact form!
We accept most major credit cards as well as PayPal.
No, we do not currently offer international shipping.
All Items have a 30 day Refund Policy (providing the products are undamaged and in resalable condition). On-Time Industrial Supply reserves the right to limit or refuse any returns that appear to be in violation, abusive or fraudulent. All refunds must be approved and may be subject to restocking fees and/or shipping charges.
Automated order tracking is not available, though if you call us we can look up the status of your order manually.
Give us a call to check if your order is eligible to be cancelled at no charge to you!
We do not offer warranty on the products sold in our shop, but let us know if there was a problem with your order and we will do our best to resolve it!
Give us a call or use our our contact form!
Many of our items are already sold in bulk and are not eligible for a discount off the listed price.
We ship through UPS and USPS, and specific shipping options depend on the product selected. Please call us if none of the options available at checkout will work for you.
Still have questions?
Contact our customer service team for assistance.
Contact
Reliable
Get in Touch
We would love to hear from you. Contact us for any inquiries or assistance.
sales@otisupply.com
Phone
(985) 871-0009
Office
18000 Fabrication Row Ste 16C, Covington, LA 70435