Privacy Policy
Effective Date: June 1, 2026
Last Updated: June 1, 2026
On-Time Industrial Supply, LLC. ("Company," "we," "our," or "us") is committed to protecting the privacy of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, request information, or interact with us online.
By accessing or using our website, you agree to the terms of this Privacy Policy.
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1. Information We Collect
We may collect information that identifies, relates to, describes, or can reasonably be associated with an individual or business representative.
A. Information You Provide Directly
When you interact with our website, we may collect:
• Name
• Company name
• Job title
• Billing address
• Shipping address
• Email address
• Telephone number
• Purchase orders
• Payment information
• Tax exemption certificates
• Customer service inquiries
• Product reviews and feedback
B. Information Collected Automatically
When you visit our website, we may automatically collect:
• IP address
• Browser type and version
• Device type
• Operating system
• Referring website
• Pages viewed
• Time spent on pages
• Clickstream data
• Search queries
• Geographic location (approximate)
• Date and time of visits
C. Transaction Information
We may collect information related to:
• Products purchased
• Order history
• Payment amounts
• Shipping information
• Return and warranty requests
• Account activity
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2. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve user experience and website performance.
Types of Cookies We Use
Essential Cookies
Required for website functionality, including:
• Shopping cart management
• User authentication
• Security functions
• Order processing
Performance and Analytics Cookies
Help us understand website usage by collecting information such as:
• Page visits
• Traffic sources
• User behavior
• Site performance metrics
Functional Cookies
Allow the website to remember:
• User preferences
• Language settings
• Login information
• Saved shopping carts
Advertising Cookies
May be used to:
• Deliver relevant advertisements
• Measure advertising effectiveness
• Retarget visitors across websites
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Tracking Technologies
We may use:
• Cookies
• Pixels
• Web beacons
• Tags
• Local storage technologies
• Analytics tools
Examples may include:
• Google Analytics
• Google Ads
• Microsoft Advertising
• Meta Business Tools
You can control cookie settings through your browser preferences.
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3. How We Use Your Information
We use collected information for legitimate business purposes, including:
Order Fulfillment
• Process orders
• Verify transactions
• Manage shipments
• Handle returns and exchanges
• Provide invoices and receipts
Customer Support
• Respond to inquiries
• Provide technical assistance
• Resolve complaints
• Process warranty claims
Account Management
• Create and manage accounts
• Maintain customer records
• Authenticate users
Website Improvement
• Analyze website performance
• Improve user experience
• Optimize product offerings
• Develop new services
• Marketing and Communications